SHIPPING PROCEDURE

• After you place you will receive an order confirmation mail, then we will arrange the shipment for you within 24 hours;

• Then you will receive an email containing your shipment tracking order;

• The tracking number allows you to follow your package and find out approximately when you will receive your order;

PROCESSING & SHIPPING TIMES

Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays).

After placing your order, your package should be shipped out within 1~4 business days after your order is placed, and you will receive an email with the tracking number soon after. E-packet is our primary carrier for U.S customers. Depending on where you live, packages are delivered within 5~25 days from the date of shipment.

 

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

 

OUT OF STOCK/BACKORDERED ITEMS

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

 

ADDRESS CHANGES

Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

 

RETURN/EXCHANGE

We offer a return and refund period of 7 days from the date of receipt. If you are not completely satisfied with your purchase, please contact us to have the shipping address for return. Our team will control all received items so you need to send the items to our return address only.

Exchanges have to be approved before the return can be processed.

Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before they can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes, and with all paperwork (this includes warranties and authenticity cards), parts, and accessories (including dust bags) to insure full credit. NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.

Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on the carpet. If the shoes are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can’t accept the return.

Once the return is received by us, we’ll release a refund of the return items cost or send exchange items to you.